Contact Us

Contact Information

Walk in, call in, write in - contact the library today. We're here to help.

About Chat

Have a question about the library or an assignment?  For immediate help, just send us an instant message.  You will be connected to a circulation staff member or the reference librarian on duty. Be sure to take a minute to let us know how we did.


Provide us with ideas and suggestions on how the library can improve its services for you.

Found It!

Found what you were looking for?  Brag about it here – it’s likely your success will help others, too.

Report Access Problems

Provide us information to troubleshoot a problem you have experienced logging into a library resource and we’ll respond within 24 business hours.  If you are experiencing general technical problems, please request help from the university helpdesk

Suggest a Purchase

If you have not found the item that you are looking for in our catalog, please complete the form on this page to make a purchase suggestion. Franklin faculty, staff, and students may use this form to request books/eBooks, DVDs/CDs, and magazine/journal/newspaper subscriptions.

Survey: Rate Your Library Experience

Help us serve you better by telling us a little about your experience at the library.

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